Wednesday 9 December 2015

Login Problem in horde,squirrel mail and round cube in Cpanel

If you are facing login issue with horde,squirrel mail and roundcube after login to the webmail for an account.

At first run the following commands.
/usr/local/cpanel/bin/updatehorde --force
/usr/local/cpanel/bin/updatesquirrelmail --force
/usr/local/cpanel/bin/updateroundcube --force

 Normally it will fix those issues. but still there is login problems, then it might be with some configuration issues on the Cpanel acount.

Please run the following command in root SSH:
/scripts/whoowns domain.com
Where domain.com is the domain name in question. If it doesn't show any ownership, then move the following files:

cd /etc
mv userdomains userdomains.bak
mv trueuserdomains trueuserdomains.bak

At that point, run the following script and recheck ownership for the domain:

/scripts/updateuserdomains
/scripts/whoowns domain.com

If instead of showing no ownership, the domain showed the wrong ownership, you'd have to edit the /var/cpanel/users/username file that is improperly owning the domain to remove the DNS line that it has for that domain, then run the above move and updateuserdomains commands.



If the ownership is correct, then at that point, try instead checking the Roundcube logs as it has the most accurate logging of the 3 webmail programs. Try to log into the account in Roundcube, and then go to /var/cpanel/roundcube and tail the log:

After this issue will be fixed.

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